Last Updated: October 20, 2025
Welcome to Venda Shop, an e-commerce platform owned and operated by Venda Sales Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
When you make purchases through Venda Shop, we process payment information through secure payment processors. For credit card payments, we do not store complete credit card details on our servers. For MPESA transactions, we collect the necessary information to complete the transaction.
We use your information to:
We share information with third-party service providers that help us operate our business, including:
When you make a purchase, we share necessary information with the relevant seller to fulfill your order.
We may disclose your information if required by law, regulation, legal process, or governmental request.
We implement appropriate technical and organizational measures to protect your personal information. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have rights to:
To exercise these rights, please contact us using the information in Section 10.
We use cookies and similar technologies to enhance your experience, gather information about users, and improve our services. You can control cookies through your browser settings.
Your information may be transferred to, stored, and processed in countries other than the one in which you reside. We ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
By using our platform, you consent to receive transactional messages related to your orders via SMS and email. You can opt out of marketing communications at any time.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us immediately.
If you are a seller on our platform, we collect and process additional information related to your business operations, commission payments, and sales performance.
This Privacy Policy shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.
Last Updated: March 11, 2025
This Seller Policy outlines the terms and conditions for merchants ("Sellers") wishing to sell products through Venda Shop, an e-commerce platform owned and operated by Venda Sales Ltd. By registering as a Seller on our platform, you agree to comply with this policy.
All Sellers must provide the following information during the onboarding process:
Sellers will receive payment only after customers have confirmed receipt of purchased items in good condition. The confirmation period allows customers 48 hours after delivery to inspect and confirm the condition of their items.
For questions regarding the Seller Policy, please contact:
Seller Support Team
Email: sellers@vendashop.com
